Miles Wheeler-Smith

Responsible for architecting and building a multi-channel messaging application for the Webex CPaaS suite. I recruited and led a team of five skilled UI engineers, contributing as a senior engineer and serving as the primary liaison for product managers, designers, directors, and other key stakeholders.

I selected the tech stack (Next.js and Tailwind) based on business requirements, presenting its strategic advantages to senior management. I also designed development processes and protocols tailored to the team’s feedback and experiences, ensuring a productive and adaptable workflow that adhered to Cisco’s stringent enterprise security policies.

I joined Cisco in 2021 through the acquisition of IMImobile, Textlocal’s parent company. Initially, my role centred on integrating Textlocal’s platform into the Cisco Webex Cloud suite, aligning with Cisco’s stringent security and procedural standards.

Shortly after, Cisco embarked on a full rebuild of Textlocal as a new Webex product, transforming it from an SMS platform to a comprehensive multi-channel solution. At this stage, I was promoted to UI Engineering Lead to oversee its development and successful delivery.

Led a small front-end team for an award-winning SMS platform, overseeing the redesign and implementation of the user interface to align with modern UX best practices, enhancing usability and visual coherence. Worked closely with back-end engineers to design APIs that met stakeholder business needs and contributed to implementing a new SMS engine powered by WebSockets to enable real-time messaging.

Recruited and mentored a new front-end developer, providing hands-on support and training to strengthen the team’s capabilities and foster growth.

Designed and developed web services to meet both internal and external requirements, while providing technical support to a large, diverse customer base. Working in a small team required flexibility across the full stack—from UX design through to front-end and back-end development—implementing new features and platform improvements for an audience of over 160,000 multinational users.

Co-led the development and integration of two new products, including a ticketing tool and a survey solution for businesses and individuals, each closely integrated with the core SMS platform. The ticketing tool earned two prestigious industry awards, outperforming entries from major brands such as John Lewis and Audi.

As a Web Developer at a small agency, I developed a wide range of websites for various clients, from simple brochure sites to complex e-commerce and CMS-driven platforms. Gained both front-end and back-end experience, and frequently managed client relationships, ensuring their needs were met throughout the website development process.